Australians lose millions of dollars through romance scams and there is no evidence that police are doing anything. Here are the responses to my queries to the relevant agencies. Victims want justice, the police don’t seem to be taking any notice. This is not good enough!
My last blog questioning what the police are doing to investigate scams has generated some interesting responses. A promise for more information from a senior member of the Victorian police; a response from the ACCC to my query; and someone’s FOI request has given a standard response from the Australian Institute of Criminology (ACIC). Since July the ACIC has had responsibility for ACORN. Continue reading Police are not doing enough about scams!
When someone contacts me saying they have been scammed and what should they do one of my first suggestions to them is to report the scam to ACORN (Australian Cybercrime Online Reporting Network). I am an Ambassador for them, so that’s logical, right? But what does ACORN do?
I was recently contacted by someone in this situation, and her story, is, according to the research by Cassandra Cross mentioned in my last post, not that unusual. She communicated with me over a number of days, complaining that no-one in the various police forces would take her call, and that she was continually referred on to someone else, who then referred her on again. This included state police, federal police, and even Interpol, who could work on her behalf, but only if contacted by the relevant local agency (police). But they weren’t interested in even taking her details. Continue reading What are our police forces doing about romance scammers??
Little has changed! Dating and romance scam business model still intact! Slight reductions in figures indicate the ACCC is having some impact, however the tens of millions of dollars lost is incomprehensible, and does not tell the story of the impact of the dollars lost on victims. Continue reading Scammer business model still intact!
I have recently been contacted by two different people about variations on the theme of online dating. Both are worth passing on, to show that Online Dating Fraud comes in many forms, and the unscrupulous will stop at nothing to make money from the vulnerable and unwary.
Fake Match-Making Sites
Marriage Scams
The first of these variations is of online dating sites that are set up to defraud the person joining the site, by charging them money to connect with potential partners, when the partners are not really available, but paid by the dating site to pretend to be available, to lure partners to stay on the site and pay money for the privilege of contact, and pretend to be able and available to marry. Continue reading Variations on a theme – marriage scams
I had been warned there might be a follow-on or ‘secondary scam’, after my scam event in 2012, and had thought myself lucky that there had not been one. Until last week. It came via Skype.
Request to add contact to Skype
How alluring the thought of getting my lost money back could be, if I let it. The Skype contact request came with a photo of what I assumed to be an older official looking man. Actually when I look again, it looks like someone in a bookshop or library, not official at all! No doubt the ‘full statement’ would gather personal information which could be abused, either by ID theft, or they would ask me to pay fees to get the money back. I know by now its all about getting their hands on my money.
I know enough by now to check, so went to the Interpol website and found this, located in their FAQs.
“I have been contacted by someone claiming to work for INTERPOL. How can I check this is genuine?
The INTERPOL General Secretariat does not contact members of the public. If you have received an email from an individual claiming to work for INTERPOL, it should be considered fake. Read more about email scams falsely using the INTERPOL name.”
As an aside, when I was scammed it was suggested by friends that I contact Interpol to find my scammer. Officially, they say
“Am I the victim of online fraud?
There are many common frauds circulating over the Internet, including fraudulent lotteries, so-called ‘419’ scams, fake inheritance claims, online purchases scams, online dating and chat-room confidence tricks. If you believe you are the victim of one of the above, please contact your local or national police authorities.” [my emphasis]
But back to the story… I did not accept the invitation to connect on Skype, and blocked the contact.
I am not talking about situations where the victim is blackmailed by a scammer who has taken a revealing webcam of them, such as in ‘sextortion’. You can see more in my blog on this. I am also not talking about when the scammer is confronted, and then admits to being a scammer, but declares that they have really fallen in love with the victim. I am talking about money recovery scams when a supposed official contacts the victim, as they did me, saying they can help get money back. I have heard stories of this being Senior Police, Ministers etc. See this great description by Scamwarners.com, who have some great sample emails used in this type of scam.
The WA Police and Consumer Protection have been particularly active in the area of romance scams. They say some secondary scam “Bogus stories have included:
offers of scam compensation from law enforcement or government agencies even though no such scheme exists
a supposed doctor calling to alert a fraud victim that the scammer had attempted suicide and needed medical bills paying or he would not survive;
a woman contacting a fraud victim to explain she is the scammer’s wife and he beats her but she wants to leave and needs money to do so; and
claims made to a fraud victim that the scammer is facing jail unless more money is sent.”
I find these stories so outlandish, but understand that they are designed to hook the victim in the same way the initial scam did. Here is a case study cited on Lifehacker by Cassandra Cross, one of our top Australian researchers on this topic, of such a situation.
“CASE STUDY: A woman in her 50s was approached by a man in America. She developed a relationship with him, which included her talking and emailing his “daughter”. She lost $A30,000 before she realised it was a fraud and stopped sending money.
But she became a victim in a secondary scam, from bank officials in another country claiming her “husband” had opened an account in her name. She lost another $A30,000 trying to access these funds.
She reconnected with the original man, believing that they both may have been scammed by this banking official and that she might be able to continue her relationship with him. In the process, she has lost all her savings, her house, her job and it put immense strain on her relationships with family and friends.”
One thing I have heard about these secondary scams is that they can be very convincing, supposedly coming from people (government officials or police) of very high status, and with convincing documentation. They can even set up phone calls with these officials to further add to the realism of the scam/fraud scenario. It can become very confusing to tell reality from lie when the evidence seems so real.
There has been some research done on susceptibility of people to repeat scams, and that research, done for the UK Office of Fair Trading in 2009 showed that it was 10 – 20 percent of people who have been scammed. That’s quite high.
Gene Fernando – The Complexity of Emotions
Two things to say about all this:
We need to acknowledge the complexity of our emotions and how easily we can be manipulated by ‘hope’ of something different, better, more, or situation remedied, especially in areas of love and money. Hope has a lot to answer for.
The level of sheer gall (and ingenuity) of the scammers to brashly keep trying to get our money, using any and every scenario they can and with near to real backup materials and manipulations, is astounding.
So the lesson is simple. If you have been scammed, be hypersensitive to follow-on or secondary scams. Especially be aware that these are likely to come from online connections, as mine did, via email, Skype or even LinkedIn. They may purport to be officials of some sort. In reality, true organisations will never contact you this way. So beware.
I was contacted recently by a woman who was concerned for her friend and wanted some urgent advice. “I have been listening to a friend’s beautiful love story unfolding, and then realised where it was heading”, she said. She had seen the same pattern previously herself but had pulled out. She had found my blog and got in touch. She acknowledged that “Although we are both intelligent women our need to be loved, and love, is stronger than reason, as you know”. Yes, I know this only too well and at a high cost.
I had already been thinking about this question, and had even drafted a book outline on the topic. I had been warned by friends, but disregarded the warnings, and have ‘kicked myself’ since. So here are a few pointers to help, from the perspective of being a friend. (Remember that men can also be scammed by women, its not allways this way around.)
Understand how scams/scammers work
It important that you understand how scammers work so you can understand what is happening to your friend.
The scammer has gathered information on your friend, and knows their weak points, and how much they want to be loved. They will have no qualms about using this against your friend to their monetary advantage.
The scammer will profess love quickly and deeply, making it seemed destined, special, magical, and its natural for anyone wanting love to respond to this. Though the text of emails, messages, chats are tried and tested pro-forma materials, they will seem genuine, personal and include promises of forever love. Your friend may at this stage be sharing with you the excitement of finally found their one true love.
When ‘in love’, the hormone oxytocin is engaged, and this heightens trust, so the friend will be more trusting of the scammer than they might otherwise be. This means that they will be more likely to not focus on the inconsistencies in the experience, passing them by.
They will be communicating at all hours, especially through the night, keeping your friend sleep deprived. This makes it more difficult for your friend to make rational decisions when the scammer eventually asks for money. The scammer may also provide legitimate looking documents as evidence of their credibility or financial capacity to repay money.
When confronted about being a scammer, the scammer will respond with righteous anger, feigning affront, and will encourage the friend to cut off from others, especially those with warnings. The scammer will say that “what we have is special” and “they would not understand so don’t bother trying to explain – they will understand when they see us together – don’t talk to them”. They will not ever intend to be together, but they will profess and promise otherwise. The scammer will encourage your friend to cut off from you and other friends or family. This may mean they will try and push you away or cut off from you.
A high level of intimacy will be developed, including possible connections to others in the scammer’s imaginary family, including children. This adds an element of normality and family intimacy which counters the sense that it might be a scam.
They ask for honesty and make lots of promises (but will never return them).
As a friend of someone being targeted for a scam
Keep close contact with your friend and resist being pushed away. Encourage them to keep sharing with you. You may want to just cry out “Stop it” but this might push them away from you and its important to keep the communication open.
Be respectful of what your friend is feeling, however try to keep them open the equal possibility that it is a scam.
If you can, get actual emails and photos of the scammer. Use these to do some checking using some of the sites such as romancescam.com, and scamsurvivors.com to check for previously stolen photos and search for stand-out segments of text. As the same ones are used frequently, you may find them already reported, giving you information to take to your friend as evidence of a suspected scam. Also do a Google image search on the photo: you are looking for the photo being connected to other names than the one used by the scammer. Make sure you check on all results pages, and check for any google messages saying there is more to be seen, checking these results as well. If you have the technical ability you can check the IP address in the email header as well to see if it is coming from the same location as the scammer.
If you do find evidence that it may be a scam, present it as another possibility, not “the truth”, and encourage your friend to look further for themselves. Be careful not to make them wrong or unworthy of love. When this happened to me I became rebellious, insisting that I deserved to be loved, and it pushed me further towards the scammer.
Scams of the Heart Blog link
Here are some what not to sayand why tips from by Soraya Grant in her Scams of the Heart blog. This blog is excellent, and well worth a read in more detail.
The person who contacted me made a great point about the need for a friend to match the time and energy level of the scammer, and identified the “need to apply just as much bombardment of information and support, even when it feels like intruding”. She specifically judged when her friend could take in and be receptive to certain pieces of information. It takes a great friend to do this – I commend her on her efforts.
If you are not sure what to do, reach out, to me or some of the other sites offering support resources. There is help out there. See my Support for Victims of Scams page.
If your friend does part with money, and then realises they have been scammed, encourage them to report it. See my blog on this.
Luckily in this instance we can report a good outcome. Contact was broken off with the scammer, and life has moved on.
One last thing.. be wary about secondary scams. Once they are in contact they may try again. This includes, for example, scammers pretending to be police or Interpol, saying they have your money, or your scammer, including providing forged documents about this. Don’t be tempted to go there, its another scam. More on this in my next blog.
Wayne May and Monica Whitty know a great deal and the latest about scams. Wayne is the CEO and Founder of the UK based site ScamSurvivors.com. Monica Whitty researches scams from the University of Leicester. They both know about scams and can talk about what the trends are, what methods are currently being used by scammers.
Monica Whitty being interviewed, 2012
I had known about Monica before. She has a great research report which I have provided a link to on the Research page of this site. I recently discovered this worthwhile video of her being interviewed about her research. In particular I was struck by her comments about how people are groomed, which is done by keeping people sleep deprived, and separating them from their friends. That certainly happened with me. Its only 6:04 minutes, so watch the interview here.
For a recent update, I found this audio podcast from The Guardian Tech Weekly. She starts off talking about some recent hi tech movies, but then gives a good update. Her interview starts at 31:45 minutes into the hour long program.
I came across these videos of both Monica and Wayne because they are attending iDate as speakers. iDate is the Conference for the dating and internet dating industry, and there are several conferences held in different places around the world for different markets. Monica and Wayne are scheduled to speak at the London iDate Conference in October 2015. I’d love to be there and hear what they say is the latest this year.
Interview with Wayne May, 2014
Wayne May I had not heard of before, but was very pleased to see an interview from him from the same conference held in 2014. This one lasts 43:06 minutes, but there are gems all the way through. He talks about “sextortion” as the latest trend, where people, mostly men, are inveigled to strip off and perform acts on videocam, this is saved, and then they are blackmailed by threats to show the videos to family and colleagues. Scamsurvivors.com covers all sorts of scams, not just romance or dating scams. It has a whole forum for sextortion. It also has other videos, and photo galleries as well as provides 24/7 support for victims or suspected victims of all types of scams.
More than this though, if you have any questions about scam, how they work, who they impact, how you identify one, who looks after sites like these, all of them are asked and answered by Wayne May in this video. Its well worth the watch.
In fact, take some time, watch, listen to them all. I will post these links onto the research page when I next post.
Let me know what’s your favourite video or resource about romance scams?
